Terms and Conditions
By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.
1. Use of the Website
You must be at least 18 years old or have parental/guardian consent to place an order.
You agree to provide accurate and complete information when placing an order or contacting us.
Unauthorized use of this website or attempting to disrupt its functionality is strictly prohibited.
2. Products and Services
We specialize in custom acrylic products such as signage, display stands, wall frames, neon signs, and related services.
All product images shown are for representation. Actual products may slightly vary due to materials, lighting, or custom requirements.
Custom orders require design approval before production.
3. Pricing and Payments
All prices displayed on the website are in Philippine Peso (PHP), unless otherwise stated.
Full payment or confirmed deposit is required before production begins.
Payment can be made via bank deposit, transfer, or other available payment methods.
Unpaid orders after a specified period may be automatically cancelled.
4. Order Process
Select a product and provide necessary details (size, color, quantity, design file if applicable).
Confirm order and total amount.
Submit payment and send proof of payment to support@designsolutionsph.com.
Production begins after payment confirmation and design approval (if required).
5. Production and Lead Time
Standard lead time varies depending on order type and quantity (typically 3–7 working days for regular items; custom orders may take longer).
Production timelines may be affected by holidays, material availability, weather delays, or unforeseen issues.
6. Shipping and Delivery
We ship via third-party couriers or offer pick-up arrangements when available.
Shipping fees will be shouldered by the customer unless specified as free.
Delivery delays caused by couriers are beyond our control, but we will assist with tracking and updates.
7. Returns, Refunds, and Replacement
Due to the nature of custom-made products, returns and cancellations are not allowed once production has started.
Replacements are only offered for items with factory defects or damaged during transit, provided that proof (photos/videos) is submitted within 24–48 hours upon receipt.
Incorrect information provided by the customer (wrong size, text, or details) is not eligible for return or refund.
8. Intellectual Property
All content on this website, including designs, text, logos, product photos, and graphics, is the property of Design Solutions Philippines and may not be copied, reproduced, or used without permission.
9. Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Misuse, improper installation, or unauthorized modifications of the product void any warranty or liability.
10. Privacy Policy
Your use of this website is governed by our Privacy Policy, which explains how we collect and protect your personal data.
11. Changes to Terms and Conditions
We may update these Terms and Conditions at any time. Changes will be posted on this page with a revised date.
12. Contact Us
For inquiries, concerns, or assistance, please contact us at:
Design Solutions Philippines